Consumer Case

A Consumer Court is a court established under the Consumer Protection Act, 1986 to redress and adjudicate disputes in India. These Courts are established at three levels i.e. District, State, and National levels. According to the law, a dispute is filed in these forums depending on the monetary limit i.e. each Court has a valuation fixed by law.

Industry sectors
Financial services
Hotel and Leisure

Who can file a complaint in a Consumer Court?

· A consumer. But who is a ‘consumer’ exactly? A person is a consumer if he/she fulfills the following conditions:

o The person has purchased goods or availed some services in exchange for some value, i.e. he/she has paid money

o The person must have bought the goods for personal use, and not for resale or commercial purposes


· Voluntary consumer association: Any registered association under the Companies Act, 1956, or under any other law


· The Central or the State Government

· One or more consumers who have the same interest

· In cases of death of a consumer, his legal heir or representative.

What is the procedure to file a complaint in the Consumer Court?

STEP 1: Intimation via Notice

STEP 2: Get the Consumer Complaint Drafted

STEP 3: Attach Relevant Document

STEP 4: Appropriate Forum:

STEP 5: Pay Requisite Court Fees

STEP 6: Submit an Affidavit

The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redress of consumer grievances. The Act for the first time introduced the concept of consumer and conferred express additional rights on him. This Act has provided machinery whereby consumers can file their complaints which will be entertained by the Consumer Forums with special powers so that action can be taken against erring suppliers and the possible compensation may be awarded to consumer for the hardships he has undergone. Common consumer includes identity theft, contracts, and fraud. Our team has experience across all industry sectors, including consumer products, financial services, healthcare, real estate, hotel and leisure, multifamily housing, electronics, car rental, technology, automotive, and retail Consumer protection laws and organizations are safeguards against business fraud and unfair practices, and are used to protect individuals from scams and identity thieves.

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